Learn how 1Xpress Logistics collects, protects, and uses customer, driver, delivery, tracking, and payment information.
We collect the details needed to move and support deliveries, including account information, pickup and drop-off addresses, phone numbers, package descriptions, delivery notes, tracking events, proof of delivery, support messages, device data, and payment references.
We use this information to create bookings, assign riders, vans, or trucks, calculate delivery estimates, provide live tracking, confirm handovers, process payments, prevent fraud, improve service quality, and contact you about active or completed deliveries.
Location data helps customers, dispatch teams, and assigned drivers understand pickup progress, route movement, arrival windows, and proof of delivery. We only use tracking information for logistics operations, safety, accountability, and customer support.
We share only the operational details required to complete a delivery, such as names, phone numbers, addresses, package notes, and tracking status. Drivers, support agents, and service partners are expected to handle this information responsibly.
We use administrative, technical, and access-control safeguards to protect customer and delivery records. We keep records for as long as they are needed for operations, legal, tax, dispute, safety, and business reporting purposes.
You may update your profile, request support, ask for correction of inaccurate data, and contact us about account or privacy concerns. Some records may need to be retained where required for delivery proof, compliance, security, or dispute resolution.
Questions about this privacy policy can be sent to [email protected] or raised through 1Xpress support. For delivery-specific issues, include your tracking code, booking email, and phone number.
